The Campbell Clinic's Response to Coronavirus

Dear patients of The Campbell Clinic,

I’m sure it is clear to everyone that we are living now, in unprecedented times.

For everyone, both their social environment and their work environment is changing rapidly on a day by day and even hour by hour basis.

Healthcare is experiencing the most rapid change and challenge associated with this crisis and dental treatment falls within the healthcare envelope.

Plus, our colleagues in frontline medical care are sacrificing the most and experiencing the worst, the issues around the provision of routine and elective dental care have become under more and more scrutiny as the days and weeks have passed.

On Sunday 22ndMarch at 8.30pm, I held an online video call for the whole clinical team at The Campbell Clinic and our senior leadership team.

We discussed some of the current issues and the raft of new guidance which has been delivered from both the chief dental officer, the NHS and other governing bodies.

At that meeting we unanimously agreed that it was essential now to halt all routine dental procedures carried out at The Campbell Clinic and provide only treatment in the direst dental emergencies.

The reasons for this are many, but the most significant reasons are twofold:

  • We feel it is now essential as a country and a society that we do everything we can to support our brothers and sisters who are fighting COVID-19 at the frontline in hospitals. We feel we should not travel or leave our homes but for the most important reasons, otherwise we may become infected and require treatment or could be involved in an accident which would also require hospital treatment, which now is unacceptable.

To increase the strain in any way on frontline NHS services, is now inadmissible and as a group we believe that we must do everything we can to alleviate the pressure.

  • It became clear over the past few days that it is now not possible to entirely secure the health of healthcare practitioners working in the upper respiratory tract (ENT and oral areas), whilst we have a duty of care to look after patients and to look after their health, I also have a duty of care to ensure the safety of my team at all costs and to provide any aspect of dental care which is other than the provision of securing someone’s health in an emergency situation would now be unacceptable.

This represents a significant change in policy for The Campbell Clinic following my previous statement and I hope you understand.

The Campbell Clinic has an extraordinary senior leadership team, full of talented people with healthcare experience and an equally extraordinary Clinical team, encompassing Consultants, registered Specialists and highly trained committed General Dental Practitioners and Hygienists. Our Nurses are very experienced in the care that they provide and bring a wealth of background experience in many aspects of healthcare, not least in working frontline in a previous national epidemic.

Universally we agree that this is the correct course of action to take and we feel we have a responsibility to do our bit to secure society.

I’m sorry if this causes any inconvenience to any patients and I promise that we will be back to work providing the level of care that we have always done, as soon as we possibly can.

I would ask that you bear with us as we discuss on a patient by patient basis, why your dental emergency may not be significant enough to bring risk to others, please accept our advise as much as possible and bear with us as much as you can.

We are working hour by hour and day by day to ensure the communication to patients and the continuity of any emergency care is secured within the framework of the whole NHS in response to this situation.

Please take this opportunity to look after your family and your extended family (particularly older relatives and those with existing health conditions) as closely and as well as possible.

That is the most important message through this whole situation and we would encourage you at all times to minimize your contact with others, to minimize any travel or socialization and to try to enjoy spending time with your loved ones that you did not have before.

We will be in contact with our patients as much as possible, our telephone service remains active and access to care at The Campbell Clinic at the present time for dire dental emergencies is still available on a patient by patient basis and discussion basis.

Currently the definition of ‘dire dental emergency’ at The Campbell Clinic is as follows:

  • Rapidly increasing swelling as a result of infection.
  • Uncontrollable pain.
  • Significant dental trauma.

I will try to provide further updates as the weeks pass and I very much look forward to seeing all our precious patients and their families back at the clinic as soon as it’s safe to invite you there.

With our very best wishes to you all and much love 

From the team at The Campbell Clinic

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